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Last revised - April 2024.

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This privacy policy sets out how Social Grapes uses and protects any information that you give Social Grapes when you use this website.

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Social Grapes is committed to ensuring that your privacy is protected and following the best data protection practice including the EUs general data protection regulations. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

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The headings used in this policy are included for convenience only and will not limit or otherwise affect these Terms.

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SECTION 1 – WHAT WE COLLECT

We may collect the following information:
• Name
• Contact information including email address
• Demographic information such as instagram handle
• Other information relevant to events, customer surveys and/or offers

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SECTION 2 – WHAT DO WE DO WITH YOUR INFORMATION?

When you purchase something from www.wearesocialgrapes.com, as part of the buying and selling process, we collect information you give us such as your name, instagram handle and email address.

We may use the information as part of our internal record keeping to allow us to process orders and also to improve our products and services.

 

We only share information with the following third parties.

 

We only share and disclose your information with the following third parties. We have categorised each party so that you may be easily understand the purpose of our data collection and processing practices. If we have processed your data based on your consent and you wish to revoke your consent, please contact us using the contact details provided in the section below titled "HOW CAN YOU CONTACT US ABOUT THIS NOTICE?".

  • Advertising, Direct Marketing, and Lead Generation

Google AdSense

  • Content Optimisation

YouTube videos embed

  • Functionality and Infrastructure Optimisation

Termly.io

  • Retargeting Platforms

Google Ads Re-marketing and Google Analytics Remarketing

  • Social Media Sharing and Advertising

Facebook social plugins, Instagram advertising and LinkedIn social plugins

  • Web and Mobile Analytics

Google Analytics and Google Ads

  • Website Hosting

Wix

  • Website Testing

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SECTION 3 – LEGAL BASES & DURATION

When you provide us with personal information to complete a transaction, verify your credit card, place an order, we require this information to complete your purchase and therefore hold the information on the basis of contract - we will only use this information for that specific reason only.

If we ask for your personal information for a secondary reason, like marketing, we will ask you directly for your expressed consent.

If, after you opt-in to receiving future emails from Social Grapes, you change your mind, you may withdraw your consent for us to contact you, use or disclosure of your information, at any time, by contacting us at info@wearesocialgrapes.com or clicking unsubscribe from the communication. We do not hold your personal data for longer than we are required to or need to. 

 

SECTION 4 – DISCLOSURE

We may disclose your personal information if we are required by law to do so or if you violate our Terms & Conditions.

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SECTION 5 – THIRD-PARTY SERVICES

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us. However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.

For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

Certain providers may be located in or have facilities that are located IN a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

We may transfer personal data to a country outside of the European Economic Area (EEA), for example if a third party we share data with has servers located outside of the EEA. If this is the case we will obtain your consent or otherwise ensure that the transfer is legal and your data is secure by following the EU’s guidelines.

Once you leave our website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms and Conditions.

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SECTION 6 – COOKIES

Cookies are text files containing small amounts of information which are downloaded to your device when you visit a website. Cookies are then sent back to the originating website on each subsequent visit, or to another website that recognises that cookie. Cookies are useful because they allow a website to recognise a user’s device.

You can find more information about cookies at:
• www.allaboutcookies.org
• www.youronlinechoices.eu

Cookies do lots of different jobs, like letting you navigate between pages efficiently, remembering your preferences, and generally improve the user experience. They can also help to ensure that adverts you see online are more relevant to you and your interests. The cookies used on this website have been categorised based on the categories found in the ICC UK Cookie guide.

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SUB SECTION 1: STRICTLY NECESSARY COOKIES

These cookies are essential in order to enable you to move around the website and use its features, such as accessing secure areas of the website. Without these cookies services you have asked for, like shopping baskets or e-billing, cannot be provided.

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SUB SECTION 2: PERFORMANCE COOKIES

These cookies collect information about how visitors use a website, for instance which pages visitors go to most often, and if they get error messages from web pages. These cookies don’t collect information that identifies a visitor. All information these cookies collect is aggregated and therefore anonymous. It is only used to improve how a website works.

By using our website, you agree that we can place these type of cookies on your device.

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SUB SECTION 3: FUNCTIONALITY COOKIES

These cookies allow the website to remember choices you make (such as your user name, language or the region you are in) and provide enhanced, more personal features. For instance, a website may be able to provide you with local weather reports or traffic news by storing in a cookie the region in which you are currently located. These cookies can also be used to remember changes you have made to text size, fonts and other parts of web pages that you can customise. They may also be used to provide services you have asked for such as watching a video or commenting on a blog. The information these cookies collect may be anonymised and they cannot track your browsing activity on other websites.

By using our website, you agree that we can place these type of cookies on your device.

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SUB SECTION 4: TARGETING COOKIES OR ADVERTISING COOKIES

These cookies are used to deliver adverts more relevant to you and your interests. They are also used to limit the number of times you see an advertisement as well as help measure the effectiveness of the advertising campaign. They are usually placed by advertising networks with the website operator’s permission. They remember that you have visited a website and this information is shared with other organisations such as advertisers. Quite often targeting or advertising cookies will be linked to site functionality provided by the other organisations.

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SECTION 7 – AGE OF CONSENT

Anyone under the age of 18 is not permitted to access information or purchase tickets to events from this site. We reserve the right to, without prior notification, restrict access and suspend or remove any account we suspect to be used by persons under the age of 18.

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SECTION 8 – CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

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SECTION 9 – CONTROLLING YOUR PERSONAL INFORMATION

You may choose to restrict the collection or use of your personal information in the following ways:
• If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at info@wearesocialgrapes.com

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We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

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SECTION 10- DO WE MAKE UPDATES TO THIS NOTICE?     

 

Yes, we will update this notice as necessary to stay compliant with relevant laws.

 

We may update this privacy notice from time to time. The updated version will be indicated by an updated "revised" date and the updated version will be effective as soon as it is accessible. If we make material changes to this privacy notice, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification. We encourage you to review this privacy notice frequently to be informed of how we are protecting your information.

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SECTION 11 - HOW LONG DO WE KEEP YOUR INFORMATION?

 

We keep your information for as long as necessary to fulfil the purposes outlined in this privacy notice unless otherwise required by law.

 

We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy notice, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements). No purpose in this notice will require us keeping your personal information for longer than 1 year.

 

When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymise such information, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.

 

Terms and Conditions Apply.

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